Frequently asked questions
Before your BYB experience
How do I purchase a BYB experience voucher?
You can purchase via our website by clicking on the 'experience voucher' page and selecting which voucher you would like to purchase. Alternatively, you can call the BYB team on 0114 3123405 or 0115 9902400.
Are purchased experience vouchers refundable?
No, when you purchase a BYB experience it is non refundable. If you are unable to use it we can place it on hold for you until a later date.
Once I have purchased my experience voucher, how do I book my experience?
We will be in touch!
What days are the BYB studios open?
Our studios are open on Thursday, Friday, Saturday and Sunday. If you require a different day, please email email@example.com with the dates required.
Why do I need to pay a booking deposit?
Paying a booking deposit allows us block off time in our diary for your experience and arrange staff members for that day.
I have been told I have won a free experience voucher! What's next?
Firstly, WELL DONE! Our experience vouchers are worth up to £159, so that's a great saving!
During your BYB experience
What do I need to bring with me to my experience?
You will need:
How long does a BYB experience last?
Your BYB experience will last approximately 4 hours. However, we recommend blocking off a period of 4.5 hours in your diary so that you can fully relax and enjoy your time with us without worrying about other commitments.
I don't know how to pose! Will someone help me?
90% of our clients have never had a photoshoot before and are unsure about how to pose during their BYB experience. Our team are fully trained to help guide you into each position in order to achieve the perfect shot!
What is included in the price of a BYB experience voucher?
- Welcome drinks upon arrival.
I have some ideas and styles for my photoshoot - could we try them?
Of course! We love it when clients have their own ideas and suggestions! The BYB team will try our absolute hardest to recreate any shots you love!
Is it just boudoir photography that you do?
No, we do offer family days on selected dates per month. Please email firstname.lastname@example.org for more details.
After your BYB experience
Will you use my images for social media or marketing?
We ask all clients if they would like to give us social media & marketing rights. Clients can choose on the day by signing a form in the studio.
Who owns the copyright to the images that are purchased?
When you purchase images on a CD/USB/EMAIL, you get full copyrights to the images. This allows you to print and copy these images. You will have this in writing on your order form.
How much is it to purchase additional images - do you have any packages?
You can purchase additional images on the day of your experience only. Single images start from just £99 and we have many different packages available. All images will be put onto a CD/USB to take home the same day.
How long will BYB keep my images on file?
Any images not purchased following your experience will be deleted the same day. Images that are purchased will be kept on file for 6 months.
Can I spread the cost?
We accept credit and debit cards, and cash. We offer interest free credit option payment plans, with 100% finance acceptance. You can spread the cost over a period of 3-10 months and we require a minimum of a 10% deposit on the day of your experience.
Do I have to purchase additional images?
You're under no obligation to purchase additional images, you can simply accept your 1 free print.
Who do I contact if I have a query regarding my purchasing order?
Any enquiries should be directed to email@example.com.